Corona Info
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We look forward to welcoming you as our guest.

Cancellation Policy

We adhere to the general terms and conditions for the hotel industry §5 AGBH 2006. 

  • Up to 3 months before arrival, you can cancel free of charge.
  • Between 3 months and 1 month before arrival, we charge 40% of the trip price.
  • From 1 month to 1 week before arrival, the cancellation fee is 70% of the trip price.
  • In case of cancellation within the last week before arrival, we will charge you 90% of the trip price, and in the case of early departure, 100%.

The following cancellation policy applies in case of COVID-19: 

The cancellation fee is 0% in the following cases:

  • The entry is not possible due to regulations of the Austrian government.
  • The entry is not possible due to regulations of the respective government of the country of origin of the travelers.
  • The entry and exit to Austria is possible, but due to their stay in Austria the travelers have to keep a two-week quarantine when returning to their home country.

We recommend travelers to take out a travel cancellation insurance with the Europäische Reiseversicherung, which includes compensation in case of COVID-19.

Travel Insurance

A lot can happen before the beginning of a journey: A travel insurance provides protection if you have to cancel unexpectedly or terminate your trip prematurely.

Insure yourself quickly and conveniently online at Europäische travel insurance.